IBM Gives Watson Capabilities to Twilio Developers
IBM adds sentiment analysis to Twilio's developer platform.
Posted May 31, 2016
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IBM has begun working with Twilio, providers of a cloud communications platform for developers, to introduce IBM Watson Message Sentiment and IBM Watson Message Insights, both of which will be available as add-ons in Twilio's Marketplace.

Pre-integrated with Twilio's APIs, the new Watson offerings are accessible as add-ons to the more than 1 million registered developers in Twilio's community, in addition to the developers who access Watson technology via Bluemix, IBM's Cloud platform.

The Watson add-ons offer additional message enhancement capabilities through natural language processing to help understand sentiment, keywords, entities, and high-level concepts from text messages. The capabilities include the following:

  • IBM Watson Message Sentiment: Using sentiment analysis, the service enables users to retrieve sentiment from text messages.
  • IBM Watson Message Insights: Using sentiment analysis, keyword extraction, entity extraction, and concept tagging, this capability enables developers to distill key meanings and trending topics from text messages.

These new offerings complement the more than 30 Watson services currently available from IBM. Future plans include extending these offerings on third party platforms, like the Twilio marketplace, and adding the Watson Speech to Text Add-on, as part of the Recording Add-on category, to Twilio.

"We are committed to equipping all developers, everywhere, with self-service AI and IBM's cognitive capabilities, backed by the best science, ease of use, and scalability. We are motivated by what developers are creating with Watson technology, and are constantly seeking new ways to help them build and innovate," said David Kenny, general manager of IBM Watson, in a statement. "By joining the Twilio Marketplace, we have opened another avenue for many more developers to harness the power of Watson."

"Add-ons make it possible for developers to do more with their Twilio applications using less code," said Patrick Malatack, vice president of product at Twilio, in a statement. "The IBM Watson Add-ons apply Watson's sentiment analysis capabilities to customers' text messages at scale, better equipping businesses with insights into how their customers feel. We're pleased that customers can now add the functionality of IBM Watson in a single click."

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