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GL Enhances Its Call Management Utility
The enhanced GL CMU application lets users manage and access call recordings from anywhere in real time.
Posted Dec 10, 2013
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GL Communications has enhanced its T1/E1 Voice Call Management Utility (CMU) software with, among other things, an ASR Listener, which allows users to remotely access recordings in progress (real time) as well as historical recordings.

The post-processing capability of CMU provides filtering of calls of interest. Recorded calls can be filtered, played back, or analyzed as needed and all relevant information associated with each recorded call, such as timestamp, direction, timeslot, length of call, size of file, calling number, called number, and voice file name, is included. The user can display all in-process calls or a user-defined filtered list of all completed calls. CMU also allows users to import previously saved log files, instances, or captured files from call capture directories. When importing, the user can add a filter to the search criteria. Thus, the user can import all voice files or import only those that adhere to the search criteria.

The CMU will automatically sort and display all call records and produce the statistics associated with the voice files. Statistics of the calls, such as record number, size of the call, and length of the call, can be obtained for all completed and filtered calls. Custom statistics can also be obtained for the specific calls across multiple instances based on the timestamp, direction, timeslots, length of call, size of file, calling #, called #, crv, and voice file name.

Features include the following:

  • Complete call records for each captured file; 
  • Filter/Search for specific calls; 
  • Post-process capability to view the directory of captured files, log files, and instances;
  • Streaming audio files over TCP/IP and playback voice on either East, West, or both directions simultaneously;
  • Real-time voice playback (during active call) and post-processing voice playback (after call is completed);
  • Statistics of all call records; and
  • Complete automated T1 and E1 Voice Logger.

"Managing recorded voice calls is essential, especially when recording for extended periods of time. The job of manipulating recorded voice calls is easier when calls can be sorted or filtered by called or calling number, time of day, or length of call," said Rob Bichefsky, senior manager at GL, in a statement. "GL's Call Management Utility (CMU), coupled with GL's T1/E1 Call Capture and Analysis (CCA) application, provides all the necessary management tools to perform exactly such monitoring functions for ISDN, SS7, and CAS calls over T1 or E1 networks. Call records are immediately generated, indexed, and displayed once a voice recording over T1 or E1 lines is completed by the CCA."


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