Logo
BodyBGTop
Freshdesk Integrates with Box to Enable Sharing Between Support Teams and Customers
New integration allows businesses to share screenshots, videos, and guides with customers via Box.
Posted Mar 25, 2015
Page 1

Freshdesk, a provider of customer support software, has announced an integration with Box to facilitate collaboration between customers and support teams.

With the new integration, users who need assistance from customer support can select their files from Box through an Attach from Box option, so that they can provide more detail about their questions. Information will then automatically be shared with the correct customer support agent. Support agents can then attach useful materials, such as screenshots, customer guides or other aides, that will help resolve customers' issues, without limitations around file size.

"We're continually working to help businesses support their customers in the most effective way possible. Many businesses use Box to collaborate on crucial information within and outside of their organizations. By integrating with Box, we are enabling support teams that use Freshdesk to work with their customers on the platform they are already using for external collaboration,"said Francesco Rovetta, vice president of alliances and distribution at Freshdesk, in a statement. "With the new integration, we expect teams to see an improvement in productivity. Agents can instantly share the necessary materials with customers and focus on helping them be successful within their business."


Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
The Freshfone update enables helpdesk agents to provide phone support from home and on the go.
Freshdesk will add native video chat and co-browsing to boost the overall customer support experience
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us