Envision has released Click2Coach Cloud, a cloud-based, downloadable application for recording, evaluation, coaching and agent analytics that enables contact centers to capture phone, CTI, application workflow, and desktop data.
Key new features of Click2Coach Cloud include a desktop client that automatically records customer experience data from phone interactions, email conversations, social media posts, or chat sessions directly from the desktop. A Web interface with built-in dashboards and agent and customer analytics reports allows users to manage and assess agents and keep track of voice of the customer information.
"We set out to revolutionize the way contact centers operate, and we have done so with Click2Coach Cloud by offering a tool that enables a way to improve customer interactions in real time without the major implementation costs of traditional contact center software," said Envision CEO Ron Strandin in a statement. "We have lowered the price to a point that enables businesses of any size to optimize their contact center or help desk workflow while utilizing features that only the most robust enterprise software offered previously."
Click2Coach Cloud pricing for contact centers with less than 50 agents starts at $50 per user per month.