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Deloitte Partners with Sprinklr
Sprinklr will provide its software platform for Deloitte Digital clients to deliver a unified view of the consumer and to improve customer experiences across channels.
Posted Aug 5, 2015
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Sprinklr, an enterprise social technology company, has formed a strategic alliance with Deloitte Digital, a digital consulting agency within Deloitte Consulting. The alliance will deliver customer experience management and social business strategy to clients around the world.

"Sprinklr is committed to helping the world's most influential companies reimagine their front offices to reflect the needs of a new age driven by an empowered and connected customer," said Rob Peacock, vice president of strategic alliances at Sprinklr, in a statement. "Working with a world-class digital consulting agency like Deloitte Digital, an organization that has not only tremendous scale and deep ties to the C-suite, but also a core investment in pushing the digital marketplace forward, will enable us to accelerate business transformation for clients through integrated services that build a unified view of the customer and put their experiences at the heart of the enterprise."

"Having worked on 30-plus engagements where Deloitte moved large enterprises from social point solutions to Sprinklr's social experience platform, we have a clear understanding of business challenges for digital and social transformation, bringing industry solutions to bare, such as customer care, reputation management, and social selling," said Doug Palmer, principal at Deloitte Consulting and social business leader at Deloitte Digital, in a statement. "This is critical because customers are now expecting to interact with brands in the channel of their choice. This requires enterprises to be able to integrate social across all elements and functions of their business."

The alliance builds on more than 12 months of collaboration and product enablement between Sprinklr and Deloitte.


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