Cloud-based contact center provider CorvisaCloud today announced the addition of private network connectivity between the CorvisaCloud network and customer office locations to deliver increased control, scalability and data security. Through an agreement with data center and interconnection provider Equinix, the new service will extend the enterprise-ready capabilities of CorvisaCloud's contact center software with increased quality and uptime.
Private connectivity assures voice quality/quality of service, added control over scalability, and increased data security for clients of CorvisaCloud's CorvisaOne contact center software and VoIP business phone platform. By creating a direct link between the CorvisaCloud network and client locations, the private connection removes the need to transmit data over the public Internet.
"Nothing is more important than reliability, quality, and security for enterprise communications," said Andy Brezinsky, CorvisaCloud's vice president of engineering, in a statement. "Our goal is to create the best contact center solution that combines the ease, cost-savings, and efficiency of the cloud while meeting the stringent requirements of enterprise customers. By working with Equinix to offer private connectivity, we have strengthened our ability to consistently deliver a level of service that ensures our customers' success."
The CorvisaOne contact center suite uniquely supports rich inbound and outbound contact center functionalities, a full VoIP PBX business phone system and seamless CRM integration,designed to help businesses make the most of every interaction with their customers.
The Equinix Ethernet Exchange offers CorvisaCloud access to all metro Ethernet providers on the exchange, covering major markets in North America, Europe, and Asia. CorvisaCloud will also be using Equinix's Internet Business Exchange (IBX) data center as its primary point for interconnections to customers and carriers, which will help to facilitate and optimize the private connectivity services.
Private connections are not required to use CorvisaCloud's products.