Conversational, a virtual receptionist and support service provider, has addede live chat support to its available services for law firms.
The live chat support feature allows law firms to receive and reply to chat requests through their Web sites. An icon placed on the law firm's Web site invites visitors to chat for customer support. The icon generates a chat prompt after the visitor has been on the Web site for a few seconds. The visitor can then choose to accept the prompt and speak to a Conversational specialist or ignore the prompt and continue browsing.
Tanya Lamont, CEO of Conversational, cited law firms' unique needs for lead generation as the reason for offering the live chat support service. "The law firms we work with talk about the importance of taking every call and following up on every lead. Missing one potential client can have big financial consequences for law firms, so we offer live chat support services to connect law firms with their potential clients faster and take an active approach to lead generation," she said in a statement.