The integration brings Skype's click-to-call and call logging into the ConvergeHub CRM platform.
Posted Apr 7, 2017
ConvergeHub has integrated its all-in-one converged CRM platform into Microsoft's Skype communications platform.
ConvergeHub's and Skype's integration, which consolidates customer information in a single place, provides click-to-call and automatically saves all call logs.
The goal of the integration, according to Manash Chaudhuri, CEO of ConvergeHub, was to empower small business users to provide an unparalleled experience that incorporates Skype phone calls within the CRM software.
"It is only through easy and inexpensive customer communication gateway that sales, marketing, and support services can improve their productivity and convert more leads using business intelligence as a tool for enhancing engagements," he said in a statement.
Users can access the Gmail accounts right from within the CRM platform.
Email History View Status and Reply All and Forward functionalities are added to ConvergeHub's CRM software for SMBs.
The partnership brings customer information and knowledge to sales, marketing and support agents in real time.
The integration between ConvergeHub and RingCentral enables small businesses to communicate with customers from within the CRM.
The partnership between ConvergeHub and Box enables small businesses to access, manage, and update documents from within their CRM accounts.
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