ConvergeHub, a provider of CRM systems for small and midsized businesses, has added Email History View Status and Reply All and Forward functionalities to its platform.
Email History View Status tracks whether the emails sent from within the CRM have been viewed by the recipients. All emails' status will change from 'delivered' to 'viewed' once opened by recipients.
Reply All and Forward enables users to respond to multiple individuals listed in messages' 'From' and 'Cc' fields at once or resend messages through Gmail and all email clients that are/will be integrated with ConvergeHub in one click.
"The Vast majority of customer conversations happen via email. That's precisely why we've made ConvergeHub capable enough to work with any email system. Users can send and receive emails simultaneously within CRM and from other email clients. They can collaborate with the team by sharing email and create richer customer profiles by linking email with CRM data and streamlining all customer interactions together," said Manash Chaudhuri, CEO of ConvergeHub, in a statement.