Bright Pattern Adds Two-Way Text Messaging
Bright Pattern has added text messaging to its omnichannel customer service solution.
Posted Aug 4, 2015
Page 1

Bright Pattern, a provider of cloud-based contact center software, has introduced two-way SMS text messaging to its omnichannel customer service solution, which today includes email, mobile, Web chat, voice, and video.

Bright Pattern's solution provides an easy access to a live person from any notification or text messaging self-service application.

"Texting is one of the most preferred communication channels,"said Konstantin Kishinsky, CEO of Bright Pattern, in a statement. "Our solution helps businesses to handle two-way business texting over SMS and allows people to communicate with customer service using social messaging apps."

Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
Agent Metrics Dashboard lets contact center representatives monitor their performance in real time.
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us