Partnership between Avtx and ComputerTalk extends unified communications to the contact center environment.
Posted Dec 13, 2013
Avtex, a provider of integrated interaction solutions, has partnered with ComputerTalk, a provider of Microsoft Lync-native contact center product and communication-enabled business process applications.
As part of the ComputerTalk Global Partner Network, Avtex will work with ComputerTalk's North American offices to better serve its own client base. The Avtex-ComputerTalk partnership will bring Lync unified communications and communication-enabled business process applications into contact centers and extend the power of contact center applications to the rest of the enterprise.
"The addition of ComputerTalk's Lync-certified and natively integrated contact center platform extends our Microsoft and contact center portfolio and our reach to those customers that want to extend the power of contact center to the rest of the enterprise," said George Demou, president of Avtex, in a statement. "It aligns with our mission to provide integrated, optimized customer experiences with cross-channel technologies. Both ComputerTalk and Avtex customers will benefit from the knowledge share that will occur during this partnership."
"We are really excited about the enormous potential of this partnership. Avtex, Microsoft's Lync partner of the year with a national reach can be leveraged effectively in the CC/UC solutions market. Avtex's proven ability to provide solutions based on Microsoft Lync and Office365 will now have ComputerTalk's powerful and user friendly ice contact center added to their portfolio. Our combined efforts will enable customers to achieve a tightly integrated experience across multiple communication channels such as voice, instant messaging with web chat, Skype, email and social media," said Mandle Cheung, founder and CEO of ComputerTalk, in a statement.