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Alcatel-Lucent Introduces Cloud-Based Unified Communications Solutions
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
Posted Feb 13, 2014
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Alcatel-Lucent today introduced new cloud-based enterprise communications solutions for both small and medium-sized businesses (SMBs) and an expansion of services for mid-to-large enterprises.

Alcatel-Lucent's new OpenTouch Office Cloud (OTOC) solution is a comprehensive unified communications-as-a-service (UCaaS) offering. OTOC applies Alcatel-Lucent's OmniPCX Office RCE technology foundation.

With more than 17 million users globally of OmniPCX Office, which delivers a preconfigured server for business telephony, customer service, enhanced business operations, with reduced operational costs, OTOC will enable existing SMB customers to shift their CPU to the cloud for instant access to the newest unified communications services available, ensuring optimal employee productivity and focus on their core business activities.

Avita in Ireland and Synelyans in France have been named as launch channel partners for the first deliveries of OTOC in their respective countries. Additional partners will shortly be announced for the Asia-Pacific and central northern European markets.

Alcatel-Lucent will update its OpenTouch Enterprise Cloud (OTEC) solution, offering a new CPE-2-Cloud transformation program that gives channel partners more opportunities to address customers seeking full, hybrid, or overlay cloud options.

OTEC also offers a new feature, Voice Inbound Contact Center as a Service (CCaaS), which offers enterprises of any size a virtual customer service center for emergency hotlines, customer help desks, or technical support.

OTEC was introduced in March 2013. It is fully virtualized and sold in a unique consumption-based OPEX model that enables service providers, system integrators and channel partners to deliver unified communication as a service (UCaaS).

Channel partners delivering OTEC now include Telis in Monaco via its U-Talk product, Quantum ICT in Belgium via its Telic Secure Communications offer, TDC in Sweden, Telephonie in Luxemburg, UXConnect in Australia, and ICON Voice Networks in the United States.

"The ability to help business adopt cloud-based services is the focus of our OpenTouch Cloud suite. Both OpenTouch Office and OpenTouch Enterprise Cloud give employees the collaborative experience they wan, and have been extremely well-received by our channel partners, who recognize the value our cloud-based services bring to their existing and potential customers," said Eric Penisson, general Manager of the Enterprise Communications Business Division at Alcatel-Lucent, in a statement. "Alcatel-Lucent differentiates with unique products and solutions, delivering a new conversation experience combined with rich and proven telephony, with unique consumption models based on 100 percent flexibility and absence of penalty, and with one technology that can be deployed on the premise, in the cloud, or as an overlay to an existing premise infrastructure."


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