AireSpring, a provider of cloud-based contact center solutions, has launched AireContact, an end-to-end managed cloud-based contact center solution.
AireSpring recently acquired hosted contact center provider simplyCT and fortified its next-gen software capabilities with its managed end-to-end network to bring AireContact to market. AireContact delivers an all-in-one virtual cloud-based software and network solution for managing inbound and outbound calls. It also offers complete integration with social media platforms.
The network capabilities are provided and supported by AireSpring's MPLS and managed IP network, providing customers access to unique, custom-designed solutions regardless of location. By leveraging multiple providers across the United States, AireContact enables companies to customize their configurations and capabilities to support campus environments and remote offices, as well as residential locations, meeting the demand of today's at-home workforce.
"Recent market research of companies using cloud-hosted contact centers indicates that the one thing that remains consistent in their service is inconsistency," said Daniel Lonstein, chief operating officer at AireSpring, in a statement. "These companies' number one pain point is erratic voice quality due to service being provided over the public Internet."
"AireContact's cloud-based contact center solution provides customers fully managed connectivity, end-to-end QoS and support, and SLA guarantees 24x7x365, enabling fully flexible, feature-rich capabilities that deliver consistent voice quality as well as a highly reliable solution for small, medium, and enterprise businesses seeking to improve their customer outreach and support requirements," Lonstein continued. "Our nationwide managed IP network features the largest national footprint and interconnection with dozens of carriers, including AT&T, Verizon, Sprint, CenturyLink, Windstream, XO, and many more."