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Video: CRM Disaster Recovery - Lessons Learned From Superstorm Sandy with Laura Zink Marx

In August 2011, Hurricane Irene slammed into New Jersey, displacing thousands of residents from their homes and causing an estimated $1 billion in damages. Due to the extraordinary call volume during and after Hurricane Irene, NJ 2-1-1 upgraded its inbound call center to a virtual, cloud-based system. In late October 2012, Superstorm Sandy struck. NJ 2-1-1’s former call center system, now the back-up system, was knocked offline for 3 weeks; however, the cloud solution worked perfectly, handling nearly 90,000 calls during and in the weeks after the hurricane. Learn how NJ 2-1-1 helped New Jersey residents piece their lives back together after the storm.

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